Log in to access your account, balance, and bonuses

How do I log in to my Koi Casino account from my phone without getting stuck in loops?

Open the official Koi Casino site, tap Log in, then enter the email (or username) and password you used at sign-up. If the page keeps refreshing, turn off any VPN or ad-blocker for the session and try again.

What do I do if Koi Casino says my password is wrong even though I’m sure it’s right?

Use “Forgot password” and reset it through the email link, then sign in with the new password. If you have multiple emails, check you’re resetting the one tied to your Koi Casino account.

Can I log in to Koi Casino using Google or Apple, or do I need a separate password?

If your account was created with a social login option, use the same button (Google or Apple) on the login screen. If you signed up with email, log in with email and password unless you later link a social login in your account settings.

What should I do if I never get the Koi Casino verification code or email when I’m trying to sign in?

Check spam and promotions folders, then search your inbox for “Koi Casino” and resend the message once. If you use a work or school email, switch to a personal mailbox because corporate filters can block automated emails.

How can I log out of Koi Casino on a shared computer so nobody can reopen my account?

Use the Log out button in your account menu, then close the browser. For extra safety, clear cookies for the site so the session token isn’t kept on that device.

What do I do if Koi Casino locks my account after too many login attempts?

Wait for the lock timer to expire and then sign in with the correct password, or reset it right away through “Forgot password.” If the lock keeps repeating, stop auto-fill from entering an old password and type it manually.